Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Complete the contact form or request a free intake review
• Call the intake line or communicate with us via email
• Submit information for possible routing to an independent participating attorney or law firm
• Subscribe to participating newsletter or legal updates

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Case Information: Details about your accident or injury, medical information, insurance information
• Communication Records: Correspondence and notes from participating interactions
• Financial Information: Information necessary for case processing and settlements

Information Automatically Collected

When you visit this website, we automatically collect certain information including:

• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, pages viewed, referring URL
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience
• Analytics Data: Website usage patterns and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• Case-Routing Intake: To review your request, organize intake information, and potentially route it to an independent participating attorney or law firm
• Communication: To respond to your inquiries and provide information you request
• Website Improvement: To analyze usage patterns and improve this website functionality
• Marketing: To send relevant legal information and updates (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Protection: To protect your rights, privacy, safety, or property

3. Attorney-Client Privilege

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you authorize us to share information with third parties
• Service Providers: With trusted third parties who assist in operating this website and services
• Legal Requirements: When required by law, court order, or government request
• Routing-Related: With independent participating attorneys or law firms when you submit information for possible review
• Professional or Legal Obligations: As required by applicable laws, regulations, or professional obligations that may apply to participating attorneys or law firms
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Deliver relevant content and information

You can control cookies through your browser settings. Note that disabling cookies may affect certain website functionality.

We use Google Analytics 4 to understand aggregate website use, such as pages viewed, device and browser categories, approximate location, and site interactions. We configure analytics events not to intentionally include names, contact details, or case descriptions, and we use Google's data-redaction controls for common contact-data query parameters. Google may process analytics data under its own terms. Learn more about how Google uses information from sites or apps that use its services.

We use Microsoft Clarity to understand how visitors navigate our public pages through heatmaps and session recordings. We configure Clarity for cookieless operation with analytics and advertising cookie storage denied, mask page text and form content, and exclude marked staff browsers, private pages, and pages with query parameters or URL fragments. Clarity still processes interaction and device data without cookies. We honor Global Privacy Control and Do Not Track signals for Clarity. Microsoft processes this information under its Privacy Statement.

We also keep daily form-use counts by form, language, and outcome to identify confusing steps. These counts exclude form answers, contact details, page URLs, and visitor identifiers. Random event references prevent duplicate counting. Scheduled daily cleanup removes references older than seven days and daily counts older than 90 days. Marked staff browsers, recognized automated browsers, Global Privacy Control, and Do Not Track are excluded from this form-counting system.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure SSL encryption for data transmission
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection
• Secure storage systems for client files

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications
• Do Not Sell: California residents can opt out of the sale of personal information

To exercise these rights, please contact us using the information provided below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising CCPA rights

To make a CCPA request, contact us at help@hurtadvice.com.

9. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

This website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

11. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Meet professional responsibility obligations

Client files are retained in accordance with state bar requirements and participating document retention policy.

If the primary intake database is unavailable, we may temporarily retain an encrypted recovery copy with our existing service provider, Upstash, so authorized staff can restore your request to the intake queue. Recovery copies expire after 30 days. Staff reconciliation restores the original request reference and does not automatically resend messages. Database storage, a notification provider accepting a message, and a staff response are separate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: