Preparing Your Dispute
Before disputing:
• Review your rental agreement thoroughly
• Check all applicable coverage
• Request itemized charge breakdown
• Compare charges to documentation
• Gather your own evidence (photos, reports)
• Research similar disputes
• Consider what's worth fighting
• Review your rental agreement thoroughly
• Check all applicable coverage
• Request itemized charge breakdown
• Compare charges to documentation
• Gather your own evidence (photos, reports)
• Research similar disputes
• Consider what's worth fighting
Dispute Methods
Ways to dispute charges:
• Negotiate directly with rental company
• File credit card dispute
• Forward to insurance for handling
• Complain to consumer protection agencies
• File small claims court action
• Hire an attorney for larger amounts
• Negotiate directly with rental company
• File credit card dispute
• Forward to insurance for handling
• Complain to consumer protection agencies
• File small claims court action
• Hire an attorney for larger amounts
Building Your Case
Strong disputes include:
• Documentation of pre-rental condition
• Photos of damage with timestamps
• Independent repair estimates
• Evidence of coverage that should apply
• Proof of unreasonable charges
• Written communications
• Documentation of pre-rental condition
• Photos of damage with timestamps
• Independent repair estimates
• Evidence of coverage that should apply
• Proof of unreasonable charges
• Written communications