The Claims Process Timeline
Follow this timeline for best results:
• Immediately: Report to police (if applicable) and document scene
• Within 24 hours: Report to rental company
• Within 24-48 hours: Notify your insurance company
• Within 1 week: File credit card claim if applicable
• Ongoing: Keep all receipts and documentation
• As needed: Consult with attorney before recorded statements
• Immediately: Report to police (if applicable) and document scene
• Within 24 hours: Report to rental company
• Within 24-48 hours: Notify your insurance company
• Within 1 week: File credit card claim if applicable
• Ongoing: Keep all receipts and documentation
• As needed: Consult with attorney before recorded statements
Filing with the Rental Company
When reporting to the rental company:
• Call their accident hotline immediately
• Get a claim number in writing
• Don't admit fault
• Document the car's condition at return
• Keep copies of all paperwork
• Don't sign anything without review
• Call their accident hotline immediately
• Get a claim number in writing
• Don't admit fault
• Document the car's condition at return
• Keep copies of all paperwork
• Don't sign anything without review
Navigating Insurance Claims
For insurance claims:
• File with all applicable insurers
• Provide only factual information
• Don't give recorded statements without lawyer advice
• Document all communications
• Appeal denied claims
• Understand policy limits and deductibles
• File with all applicable insurers
• Provide only factual information
• Don't give recorded statements without lawyer advice
• Document all communications
• Appeal denied claims
• Understand policy limits and deductibles