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Validated public datasetVersion 2026-08-0850 records

California Automobile Insurance Complaint Trends: 2022-2024

In the California Department of Insurance 2025 study, 31 of the 50 listed automobile insurers had a higher justified complaint ratio in 2024 than in 2023, 16 had a lower ratio, and 3 were unchanged. These are CDI-published ratios per 100,000 earned exposures, not Hurt Advice quality scores or recommendations.

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Companies in CDI table

50

All consecutively ranked rows in the official 2025 automobile study.

Ratio increased

31

2024 ratio above the same company's 2023 ratio.

Ratio decreased

16

2024 ratio below the same company's 2023 ratio.

Methodology and provenance

The importer downloads the official CDI PDF, records its SHA-256 digest, converts it to fixed-layout text, and requires exactly 50 consecutively ranked company rows. The public values are a direct transcription of rank, approximate exposure count, justified complaint ratios, and justified complaint counts. Direction counts compare each company ratio for 2024 with its 2023 ratio; they are Hurt Advice calculations.

Publisher trail: Hurt Advice, using the California Department of Insurance Consumer Complaint Study.

Coverage: 2022/2024; California.

Source documents: 1. Digest method: SHA-256 of the official PDF bytes.

Open primary source document

Newer official edition available

CDI has published a newer fixed edition covering complaint years 2023-2025. This page preserves the 2025 edition so its 2022-2024 URL, citations, and downloads remain stable.

Open California Consumer Complaint Study - 2026, Automobile

What this dataset cannot prove

  • The study covers 50 large automobile insurers in the CDI table, not every insurer or insurance product in California.
  • CDI defines the justified complaint ratio per 100,000 earned exposures. Read the CDI note and report edition before comparing values.
  • A complaint ratio does not establish misconduct in a specific claim, predict claim handling, measure price, or identify the best insurer for a consumer.
  • Affiliated companies can appear separately, and company names or portfolios can change. Use the report edition and exact legal company name when citing a row.
  • This fixed-edition dataset covers complaint years 2022-2024. It should not be described as the newest CDI complaint study.

Accessible records

Inspect every published row

The HTML table and both downloads come from the same validated source snapshot. Official row links are included for verification.

Complete public table

CDI 2025 study rows for 50 large automobile insurers, including 2022-2024 justified complaint ratios and counts.

On a small screen, swipe sideways to view every column. Keyboard users can focus the table region and use the arrow keys to scroll.

CDI 2025 study rows for 50 large automobile insurers, including 2022-2024 justified complaint ratios and counts.
Company2024 rankApprox. exposures2022 ratio2023 ratio2024 ratio2022 complaints2023 complaints2024 complaintsOfficial source
AMERICAN NATIONAL PROPERTY AND CASUALTY CO155,6580.01.90.0010Official record
ESSENTIA INSURANCE COMPANY2247,2621.40.40.4311Official record
WAWANESA GENERAL INSURANCE COMPANY3525,7241.61.30.6973Official record
VIKING INSURANCE COMPANY OF WISCONSIN4320,5651.90.30.9513Official record
PROGRESSIVE DIRECT INSURANCE COMPANY5155,6311.60.71.3212Official record
INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB63,007,8731.01.21.3263539Official record
CSAA INSURANCE EXCHANGE72,257,7610.90.51.5171134Official record
CALIFORNIA AUTOMOBILE INSURANCE COMPANY8124,0403.22.91.6432Official record
MERCURY INSURANCE COMPANY91,522,3521.12.21.7193626Official record
DRIVE INSURANCE COMPANY10515,4272.13.01.710159Official record
GEICO GENERAL INSURANCE COMPANY113,165,2002.81.42.0633563Official record
CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE)12150,3130.05.72.0093Official record
UNITED FINANCIAL CASUALTY COMPANY131,044,2085.22.52.5392126Official record
MID-CENTURY INSURANCE COMPANY14240,7482.01.82.5656Official record
USAA GENERAL INDEMNITY COMPANY15326,2182.35.02.86149Official record
AMERICAN FAMILY CONNECT P&C INSURANCE COMPANY16648,3092.42.12.8151418Official record
TRAVELERS COMMERCIAL INSURANCE COMPANY17283,1572.41.72.8758Official record
AMICA MUTUAL INSURANCE COMPANY1870,6585.62.82.8422Official record
NATIONWIDE INSURANCE COMPANY OF AMERICA19269,9022.32.33.0878Official record
ALLSTATE NORTHBROOK INDEMNITY COMPANY201,640,3823.12.83.0615350Official record
SAFECO INSURANCE COMPANY OF AMERICA21360,4992.32.23.18811Official record
USAA CASUALTY INSURANCE COMPANY22516,9792.32.23.1111116Official record
PROGRESSIVE SELECT INSURANCE COMPANY23380,4595.33.03.2181112Official record
STATE FARM MUTUAL AUTOMOBILE INSURANCE CO244,084,3793.02.73.4113105140Official record
ALLSTATE INSURANCE COMPANY2555,8973.53.53.6222Official record
FOREMOST INS CO GRAND RAPIDS, MICHIGAN2681,5432.41.93.7223Official record
CALIFORNIA CAPITAL INSURANCE COMPANY2750,7164.32.13.9212Official record
INFINITY INSURANCE COMPANY281,471,2028.05.44.1789360Official record
FARMERS INSURANCE EXCHANGE291,141,3903.82.04.2522748Official record
GARRISON PROPERTY AND CASUALTY INSURANCE CO30283,5191.34.84.231212Official record
GEICO INDEMNITY COMPANY31197,5853.22.74.623149Official record
UNITED SERVICES AUTOMOBILE ASSOCIATION32385,1441.12.14.74818Official record
COAST NATIONAL INSURANCE COMPANY33230,7776.51.34.810211Official record
NATIONAL GENERAL INSURANCE COMPANY3440,5064.62.54.9212Official record
LIBERTY MUTUAL FIRE INSURANCE COMPANY35278,0325.65.45.0171614Official record
ASPIRE GENERAL INSURANCE COMPANY36514,2805.76.35.681929Official record
INTEGON NATIONAL INSURANCE COMPANY37411,50524.514.99.21046738Official record
ANCHOR GENERAL INSURANCE COMPANY38112,7094.39.99.851311Official record
HARTFORD UNDERWRITERS INSURANCE COMPANY39118,9824.82.510.16312Official record
PERMANENT GENERAL ASSURANCE CORPORATION4068,8148.719.510.26147Official record
ESURANCE PROPERTY AND CASUALTY INSURANCE CO41130,73223.927.610.7585814Official record
ENCOMPASS INSURANCE COMPANY4286,11129.615.811.614810Official record
21ST CENTURY INSURANCE COMPANY4378,9593.511.312.7134010Official record
LOYA CASUALTY INSURANCE COMPANY44242,2896.910.115.7162338Official record
INCLINE NATIONAL INSURANCE COMPANY4591,33333.315.219.71718Official record
SEAVIEW INSURANCE COMPANY4676,5160.03.322.20117Official record
INTEGON PREFERRED INSURANCE COMPANY47137,31329.112.653.9231574Official record
METROMILE INSURANCE COMPANY4841,5804.618.464.931027Official record
21ST CENTURY CASUALTY COMPANY49190,6460.00.091.300174Official record
STATE NATIONAL INSURANCE COMPANY, INC.50280,12730.455.999.62890279Official record

How to cite this work

Suggested citation: Hurt Advice, "California Automobile Insurance Complaint Trends: 2022-2024," version 2026-08-08, transcribed from California Department of Insurance, California Consumer Complaint Study - 2025. Cite the CDI PDF as the primary source.

Underlying agency records retain their own terms. Always cite the original agency source for an official fact and label Hurt Advice calculations as derived.

Referral-service boundary

Hurt Advice is a lawyer-referral and legal-information service, not a law firm. This research does not provide legal advice, establish an attorney-client relationship, determine fault or coverage, or promise an outcome.

Read the source policy

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